I don’t suppose you often get emails from patients but I thought I should let you know how pleased I am with my treatment since I moved to you and how much I wish it had happened sooner. It could almost be life-changing!
Your empathy in general and your desire to help me to have a healthy mouth and feel as good about my teeth as is realistic, is proving such a positive force! Already, the filling replacement today has shown me that there is every chance I can learn to smile confidently again; just that one little adjustment has already made such a difference. I am looking forward to the next steps.
CK – April 2022
Dear Jolanta, Thanks for your amazing care of my daughter. You have been my rock regarding teeth. Thank you.
LP – September 2021
Dear Jolanta, Thanks for being my dentist. I appreciated what you have done. I am glad that I will still see you when I come with Mum.
M – September 2021
I have recently had to have a denture fitted after years of gum disease and treatment. Needless to say, I was devastated that this was the only alternative but with Charlie’s expertise, patience, and empathy I have come through the experience smiling. I cannot praise him and his caring nurses enough and send my heartfelt thanks for helping me through this difficult time.
SR – July 2021
Dear Gemma, Just wanted to let you know how fantastic both Seema and her assist Sofie were today during my treatment.
They both made me feel very welcomed, comfortable and they displayed the highest form of professionalism towards my tooth surgery.
Seema has been my dentist for 25 years and I am extremely happy with her positive attitude and outstanding sense of humour.
DH – July 2021
Dear Yolanta, Thank you for your professional and personable service this morning. I was impressed how you still managed to convey interest and engage in conversation. I was particularly impressed with how your warmth, your empathy and your smile shone through your eyes and your voice. Thank you. I wish you and all the NSDP team well.
CS – June 2021
Dear Dr Brown and Nicky, I write today to say thank you for your care and kind attention on the 16th June. I was nervous; however, you soon put me at ease and my tooth extraction went well. I am fine and know if I am referred to you again I will not be apprehensive. Sometimes, I think it is good to get positive feedback and I wanted to let you know I appreciate the communication and explanation. It helped during the time spent waiting for the injection to numb my gum, small talk with Nicky helped a lot. Best wishes to you both. Keep safe and well.
SS – June 2021
Dear Jolanta and dental nurse, thank you so much for your excellent care and kindness. You were so reassuring.
KG – June 2021
Dear Jolanta, Thank you so much for taking such good care of my daughter when she came to see you yesterday.
JB – June 2021
To Mr Brown and the team, a big thank you for the care and kindness I received from you all while attending the practice. It was second to none.
LW – June 2021
Dear Mr Brown, This is a very belated thank you for all your kindness and care dealing with my tooth extraction on 8th April 2021. You, your anaesthetist, Dr. Yetton and your team were so professional, kind and caring; calming all my fears and anxieties, enabling me to come through the treatment without having hysterics or being sick. My mouth is recovering well and thank you and your team again for making a procedure I had been having nightmares about for days, not altogether pleasant but quite bearable. I would not have believed the treatment could be so pain free and all my fears allayed. You are quite amazing and I cannot thank you enough. Please pass my thanks to your team, especially your nurse/secretary, whose name I am ashamed to admit, I cannot remember. She held my hand throughout and hope I did not hurt her by gripping her hand too tightly. With kind regards and best wishes
CG – June 2021
I wondered if you’d mind passing on my thanks to Seema (and Sofie) for how brilliant and kind they were when I had quite a lot of work on Wednesday. I am anxious about dentists usually and having some other problems and they made me feel so relaxed and comfortable I wasn’t at all worried (with the help of magic juice!)
I have had zero pain, no pain killers required and the work is perfect. My family is amazed how quickly she did such excellent work.
So for many reasons, thank you Seema and team.
KM – May 2021
Gary our Dentist.
On entering the surgery’s venue
Wendy and Gemma’s greetings it’s so nice to see you,
After waiting a while I was soon called to attend,
Gary the dentist appeared like a friend.
Into his surgery with grace one will enter,
A greeting is genuine by a delightful attender,
By the attention given always meant to please,
Gary has a delightful helper whose smile radiates warmth everyone sees.
Gary’s concern for each of his patients,
Echoes the personal touch with patience,
One feels at once confidence registers,
Hands of a professional at work immediately recognizing trespassers.
So thank you GARY for the service you provide,
It is very much appreciated by all who decide,
To come to Gary’s clinic and abide by his suggestions,
The way ahead is to clean your teeth three times a day will surely save and freshen.
THANK YOU GARY
LT – May 2021
Dear Andrew, Nikki & Rex
I just wanted to thank you all for taking care of me so beautifully throughout my surgery. I’m sure I’m doing well despite my lower right sided look. Easter regards & thanks.
CO – May 2021
I wanted to write to thank you for the kindness and care you have shown me as one of your dental patients. I have suffered terribly with mental health struggles over the years and have at times felt totally unsupported by my husband with nowhere to go. My teeth are a daily and constant reminder of a lot of pain, and therefore your understanding and kindness has been rather emotionally overwhelming for me. Every time I have visited you I have left feeling grateful and that I do deserve kindness.
To show this is such few words (and even with a mask on most of the time) is a truly wonderful thing. Fixing my teeth is a huge step and part of a healing process for me, and will have such a positive impact on my self-esteem, and self-acceptance. I’m not sure how many of your patients feel such positivity from you, but I can assure you it is probably very many more than you might like to think. People don’t talk enough about mental health, and far too many are judgemental… Kindness, support and care will change this… and that is what you have, and continue to do, probably without realising. I know I have (We have!) some way to go with my teeth but I wanted to send my true & heart felt thanks for what you have done for me so far. Thank you.
Dear Gemma and Co,
Thank you for being so kind to my wife this morning. Please say thank you to Andrew Brown and tell him he’s a good man.
Your skill has been matched with care and kindness. I’m so grateful to you, “smile returned”. Hope your winter has some treats and blessings.
Being anxious of dentists, I came to my first visit to Charlie Wingfield. The helpfulness at reception, then onto the surgery where I first met Mr Wingfield, his gentle manner he listened to my fears. That was some years ago now and
his well mannered and professional skills have always been consistent for which I am very thankful.
To All at N.St.Dental Practice,
Yesterday we both had an appointment with Martin for our biannual check-up & would like to say how impressed we were with your new process….
– The welcome at the door; the efficient & clear procedure; the freshly decorated & well laid out waiting room; all this along with excellent hygiene made us feel relaxed + secure.
So, a big thank you to Martin + all the team for the immense effort that you must have made to re-open the dental practice.
J + RH
I do hope you have benefited from a break from work, and enjoyed spending time with your family, but of course you have been missed by so many people.
Going back to work will be hard, given all the precautions you need to take to avoid getting or passing on the dreaded virus, but I can imagine all the urgent cases leaving your surgery with smiles on their faces, when you have taken away the pain!
No doubt children will be a high priority for you – and doubtless it will take a long time to taking on routine cases like myself – but one day hopefully that time will come. Meantime, if toothache knocks on my door I will be on the phone mighty quick, being a total coward.
Can I take this opportunity of wishing you and all your colleagues every success as you surmount the obstacles facing you.
I just want to express my immense gratitude to Charlie and his dental nurse Yana for the outstanding care that they gave to my daughter today. She was incredibly anxious and upset about having a tooth extraction, but she received nothing
but empathy and patience from them both. This high standard of care turned her dental experience into a positive one, which will undoubtedly last with her through to adulthood! Please do pass on my great thanks and appreciation!
Dear Seema + Nicky
Just a note to say how happy i am with my new teeth. You both made it a pleasant experience for me.
My new look much approved by all the family my thanks to you
All the best
Seema- Thank you so much for your kindness, patience and care with my recent treatment. Also thank you to your dental nurse for making me fell at ease. It made all the difference to a difficult morning.
That’s Seema’s dentistry & sympathetic approach. Only came to register but no way she was sending me home with a 5 day old ache.
Dear Charlie, Thought I would drop you a line to let you know how pleased I am with my denture. I was not looking forward to having a plate but have had no problems and find it most comfortable obviously down to your measuring skill. I can smile again!
Thank you Charlie “good job!”.
To Seema + team,
Thank you for all being so kind, caring and understanding. It was nice to greeted by friendly smiles and see a dentist that takes tome and care to look afet people. It means so much to me. Thanks for looking after me. Sorry for being such an awkward patient,
Dear Seema + team,
Thank you so much for all your care and kindness shown to Christopher last week it meant so much
Dear Dr Yousef,
Just a little not o thank you for the excellent care and attention recieved during my recent dental appointments
Dear Practice Manager,
Over the last few months I have been looking for a new dental practice for my 91 year old mum, as her previous practice I found to be unfriendly and too difficult to access.
We came along last week and saw Seema Yousef and I can honestly say we couldn’t have been treated any better. All the staff are completely focused on treating each patient with respect, dignity and kindness.
Having worked in general practice for over 10 years, I know that meeting patient expectations isn’t always easy but we were so impressed with the level of care and general ethos of the practice that we just had to write and say ‘thank you’.
Please pass on our best to all those involved and keep up the good work!
Mrs SI and Mrs DL
With many thanks for all your help and best wishes.
Thousand thanks for such a brilliant job!
Thank you for looking after me so well during my extraction.
May I add my thanks to all of you, not just for your skill and get up and go to help my wife with this unhelpful bit of tooth, but for your kindness and care which drives all that, take care and god bless.
I am relieved to have my tooth treated, many thanks indeed.
Waking up this morning minus that troublesome tooth your name was the first thing I uttered along with my very grateful thanks for your care and expertise and kind consideration throughout my visit yesterday. Please pass on to Pam equal thanks (a week off, she said – in my dreams!) and to Wendy who was so helpful re the paperwork necessary.
I have just seen Patrick at The Implant Centre. He was delighted with your bridge and its fitting and plainly thought it a superb job!
Thank you so much for all the trouble you have taken with this,
With kindest regards,
Dear Dr Yousef,
I would like to thank you for removing my tooth on 20th Jan, you made me feel at ease, plus I felt no pain.
I was so impressed with the way you dealt with the removal.
Thank you again for doing such a great job
Charlie is a brilliant dentist and North Street is a great Dental Practice. We feel very lucky to have such a great service! Please keep up the great work. Thanks!!
Just to say thank you. All healing up nicely and able to stand eating ‘solids’ again. Also please say thank you to your nurse who helped so splendidly- I’m afraid I even left without thanking her and didn’t say goodbye.
Thanks again and I’m still drooling over your lovely boys.
Many happy returns for yesterday! I do hope the rest of the day with your family will be relaxing and happy. Thank you so much for doing your work so well. I am now having a cup of tea before making supper. Thank you again for agreeing to risk doing a very difficult dental job-it is a great success and thank you again for doing it.
I’m determined not to fall again. Will see you in a fortnight.
Thank you I am very pleased, you are an excellent dentist. Very kind and compassionate, you make me feel that I can trust you. Thank you, see you soon.
Charlie is so friendly and approachable. He takes great care to make sure you understand what is happening and feel comfortable.