This Dental Practice consists of dedicated and professional employees. We strive to be acknowledged by our Patients, suppliers and regulators as a leader in our sector. This will be achieved by ensuring that we recruit and train highly professional staff whose ambitions are to provide the best care and treatment to our patients.
Our aim is to provide dental care and treatment of consistently good quality for all patients and only to provide services that meet patients’ needs and wishes.
We aim to make dental treatment as comfortable as possible to our patients. By providing sympathetic understanding of their needs, we can help with their expectations.
We value our staff and acknowledge their value to the smooth running of the practice. Staff are encouraged to participate in patient care with Continuing Professional Development, targeted learning and Courses.
North Street Dental Practice is proud that we are always investing in new equipment and processes to make help with the care of our patients.
We provide a variety of easily accessible ways to communicate with the Practice, to continuously review and improve practice communication methods.
Are to deliver a service of high standard in line with professional standards, to be accountable for individual and team performance. Our Team of professionals support each other in achieving patient expectations.
We maintain the highest professional and ethical standards, to respond to the needs of our Team and our patients. To encourage innovation, ambition, enterprise and continuous improvement, ensuring staff are trained and competent through good personal development.
The Practice promotes an organised culture where all staff and service users are treated with respect and dignity.
Equality and diversity issues are at the heart of everything the Practice does.
Patients are always treated with honesty and integrity in complete confidence and the utmost discretion. The Practice complies with the requirements of the Advertising Standards Authority and ensures that any advertisements reflect the true nature of services offered.
There are a variety of access methods so that all service user age groups can have equity of service and information provision.
The Practice actively seeks input from patients with suggestions to improve the service.
The Partners have planned for adverse threats such as weather, failure of utilities or equipment, staff all availability and damage to our premises.
The regulated activities provided include:
North Street Practice offers dental services to all its patients.
NORTH STREET DENTAL PRACTICE
19 NORTH STREET
The Service providers and registered Managers are:
Gary Burgess, Seema Yousef and Martin Lunn.
Staff within the Practice:
Please see our up-to-date staff board and photos at Reception
Facilities at the Practice:
North Street Dental Practice is a purpose built, ground floor building with excellent disabled access. Our own car park behind the practice is available for patients, we also have a disabled space next to a short manageable ramp to the Reception.
The practice is a short walk from Train and Bus station.
We have a purpose-built Decontamination facility that is to ensure Best Practice standards of infection control.
Newly refurbished surgeries
Fully digital Xray facilities. An opg machine delivering instant images at the lowest practical doses.
Referral services for Oral Surgery and Endodontics
Intravenous Sedation for our anxious and nervous patients
We endeavour to see patients in pain ASAP. With emergency appointments available each day
Making an appointment
All patients are seen on an appointment basis.
We ask that at least 24 hour’s notice is given otherwise a charge will be made, which will be based on the circumstances of the patient and at the practice’s discretion.
There is a total non-smoking policy in the practice and grounds of the practice to provide a safe smoke free environment for staff and patients.
Methods of Payment
We accept debit and major credit cards, BUT not Amex cards.
Patient Centred Care
We care about providing the right treatment for patients. It is important for the patient to be involved in all the different stages of treatment. A full medical history is taken and checked at each appointment for changes.
From listening to the concerns and worries of our patients, to the need to discuss options and investigations that might be required. At all stages, our patients are encouraged to ask questions and consider other alternatives.
Once Consent is discussed and written estimates, treatment plans, appointments that may be needed made. Advice/information sheets are also given to patients.
All the Clinical notes, photos and X-rays are totally confidential and are stored securely according to GDPR regulations.
The Practice has a rigorous Complaints Procedure in accordance with NHS guidelines and the GDC.
Effective information governance systems are in place and are reviewed regularly to maintain the security of confidential information.
The Partners regularly audit all aspects of both Clinical and non-Clinical care.
Any further information that may be required, please contact the Practice Manager.