Please click on any of our policies below to expand and read them.
The definition of a child is any person under the age of 18.The UN Rights of the Child (Article 19 UNICEF) says” Governments should ensure that children are properly cared for, and protect them from violence, abuse and neglect by their parents or anyone else who looks after them.”
We are committed to protect children from harm. All Children without exception have the right to protection from abuse. Our dental team accepts and recognises our responsibilities to develop awareness of these issues. All suspicions and allegations of abuse will be taken seriously and responded to swiftly and appropriately.
North Street Dental practice tries to ensure that all patients are pleased with their experience of our service and takes complaints very seriously. When patients complain they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. We react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake and we respond to patients’ concerns in a caring and sensitive way.
We will pursue this by ensuring that all team members receive appropriate training, and are aware of and accept that:
North Street Dental practice recognises that our relationship with patients is based on trust. Everyone must have confidence that the information we take from them will not be divulged to any other person without their consent, and must be protected. People have a right to privacy. Everyone working for the practice is under a legal duty to keep personal information confidential Our dental team accepts and recognises the ethical and legal responsibilities to follow these principles.
This Staff Confidentiality Code of Conduct has been produced to ensure all staff members at North Street Dental Practice are aware of their legal duty to maintain confidentiality, to inform them of the processes in place to protect personal information, and to provide guidance on disclosure obligations. A duty of confidence arises out of the common law duty of confidence, employment contracts, and for registered dental professionals, it is part of your professional obligations.
Although this policy and code of conduct is concerned with protecting personal information about patients, it applies equally to staff personal information and to the practice business:
All team members have a confidentiality clause in their contract, receive appropriate training, and are aware of and accept that:
Infection control is of prime importance in North Street Dental Practice. It is essential to the safety of our patients, our families and us. Every member of staff will receive training in aspects of infection control and the following policy must be adhered to at all times. If there is any aspect which is not clear, please ask the Health and Safety Officer (Jim Aukett). You might not be the only person who is unclear and it is useful to discuss the policy frequently to ensure that we all understand its implications. Our patients might ask you about the policy so be sure you understand it. Peer Review will be used on a regular basis to confirm implementation of practice.
North Street Dental Practice recognises that Information is a vital asset, both in terms of the clinical management of individual patients and the efficient management of services and resources. It plays a key part in clinical governance, service planning and performance management. It is therefore of paramount importance that information is efficiently managed, and that appropriate policies, procedures, management accountability and structures provide a robust governance framework for information management.
This Information Governance policy provides an overview of the practice’s approach to information governance; a guide to the procedures in use; and details about the IG management structures within the dental practice.
North Street Dental Practice undertakes to implement information governance effectively and will ensure the following outcomes:
These outcomes will be achieved by the following procedures:
Staff compliance with the procedures is supported by the following guidance material:
The designated Information Governance lead for the practice is J.W. Aukett
The key responsibilities of the lead are:
The day to day responsibilities for providing guidance to staff will be undertaken by J.W. Aukett
The partners of the practice are responsible for ensuring that sufficient resources are provided to support the effective implementation of IG in order to ensure compliance with the law, professional codes of conduct and the NHS information governance assurance framework.
All staff, whether permanent, temporary or contracted, and contractors are responsible for ensuring that they are aware of and comply with the requirements of this policy and the procedures and guidelines produced to support it.
A full copy of all required procedures will be held in the main office for easy accessible reference. Signed statements of conformance by staff will be available for inspection
This policy has been approved by the partners and will be reviewed on an annual basis.
This practice is committed to providing patients with the best care possible, and in sharing the planning of that care with the patient. We will strive to ensure that opportunities for care are appropriately planned and executed.
We will pursue this by adhering to the following principles:
The definition of a vulnerable adult is any person over the age of 18 receiving medical care.
We are committed to protecting all patients from harm and are committed to a policy of zero tolerance towards abuse of any patient. All patients without exception have the right to live their life free from abuse and neglect. Our dental team accepts and recognises our responsibilities to develop awareness of these issues. All suspicions and allegations of abuse will be taken seriously and responded to swiftly and appropriately.
This practice is committed to providing a safe environment for all members of the team, patients and others in contact with the practice. Where concerns arise we are committed to bringing these into the open and pursuing mutually beneficial conclusions. The purpose of this policy is to enable us to investigate and deal with possible malpractice.
As of the 1st August 2020 North Street Dental Practice has introduced a new policy regarding hygiene appointments.
We please ask that if you need to cancel or amend your appointment with our hygienists that you give a minimum of 48 hour’s notice. We understand this isn’t always possible but would be very grateful if you could comply with our request due to the limited number of appointments, we have available. We are trying to prioritise Denplan Patients as Oral Health is a high priority.
If you fail to attend a hygiene appointment without informing the practice you will receive an email or letter advising you of the options of rebooking your appointment.
If you would like to rebook your hygiene appointment there are two choices in how we can accommodate this for you.
The first is you can wait until your next appointment would be due, this maybe 3, 6, 9 or 12 months. Whichever your dentist recommends to you. If you would be interested in this option, please call reception and they will note on your record to contact you when this will be due in future.
If you would like to arrange an appointment sooner, we will ask you to pay for the appointment. The reason for this is due to missing a pre-booked appointment you had with North Street Dental Practice & the demand and wait is extremely high. The current cost is £85 per appointment.
Denplan enables you to pay a monthly premium for your dental needs, it is an extremely effective and good value plan.
This Dental Practice consists of dedicated and professional employees. We strive to be acknowledged by our Patients, suppliers and regulators as a leader in our sector. This will be achieved by ensuring that we recruit and train highly professional staff whose ambitions are to provide the best care and treatment to our patients.
Our aim is to provide dental care and treatment of consistently good quality for all patients and only to provide services that meet patients’ needs and wishes.
We aim to make dental treatment as comfortable as possible to our patients. By providing sympathetic understanding of their needs, we can help with their expectations.
We value our staff and acknowledge their value to the smooth running of the practice. Staff are encouraged to participate in patient care with Continuing Professional Development, targeted learning and Courses.
North Street Dental Practice is proud that we are always investing in new equipment and processes to make help with the care of our patients.
We provide a variety of easily accessible ways to communicate with the Practice, to continuously review and improve practice communication methods.
Are to deliver a service of high standard in line with professional standards, to be accountable for individual and team performance. Our Team of professionals support each other in achieving patient expectations.
We maintain the highest professional and ethical standards, to respond to the needs of our Team and our patients. To encourage innovation, ambition, enterprise and continuous improvement, ensuring staff are trained and competent through good personal development.
The Practice promotes an organised culture where all staff and service users are treated with respect and dignity.
Equality and diversity issues are at the heart of everything the Practice does.
Patients are always treated with honesty and integrity in complete confidence and the utmost discretion. The Practice complies with the requirements of the Advertising Standards Authority and ensures that any advertisements reflect the true nature of services offered.
There are a variety of access methods so that all service user age groups can have equity of service and information provision.
The Practice actively seeks input from patients with suggestions to improve the service.
The Partners have planned for adverse threats such as weather, failure of utilities or equipment, staff all availability and damage to our premises.
The regulated activities provided include:
North Street Practice offers dental services to all its patients.
NORTH STREET DENTAL PRACTICE
19 NORTH STREET
The Service providers and registered Managers are:
Gary Burgess, Seema Yousef and Martin Lunn.
Staff within the Practice:
Please see our up-to-date staff board and photos at Reception
Facilities at the Practice:
North Street Dental Practice is a purpose built, ground floor building with excellent disabled access. Our own car park behind the practice is available for patients, we also have a disabled space next to a short manageable ramp to the Reception.
The practice is a short walk from Train and Bus station.
We have a purpose-built Decontamination facility that is to ensure Best Practice standards of infection control.
Newly refurbished surgeries
Fully digital Xray facilities. An opg machine delivering instant images at the lowest practical doses.
Referral services for Oral Surgery and Endodontics
Intravenous Sedation for our anxious and nervous patients
We endeavour to see patients in pain ASAP. With emergency appointments available each day
Making an appointment
All patients are seen on an appointment basis.
We ask that at least 24 hour’s notice is given otherwise a charge will be made, which will be based on the circumstances of the patient and at the practice’s discretion.
There is a total non-smoking policy in the practice and grounds of the practice to provide a safe smoke free environment for staff and patients.
Methods of Payment
We accept debit and major credit cards, BUT not Amex cards.
Patient Centred Care
We care about providing the right treatment for patients. It is important for the patient to be involved in all the different stages of treatment. A full medical history is taken and checked at each appointment for changes.
From listening to the concerns and worries of our patients, to the need to discuss options and investigations that might be required. At all stages, our patients are encouraged to ask questions and consider other alternatives.
Once Consent is discussed and written estimates, treatment plans, appointments that may be needed made. Advice/information sheets are also given to patients.
All the Clinical notes, photos and X-rays are totally confidential and are stored securely according to GDPR regulations.
The Practice has a rigorous Complaints Procedure in accordance with NHS guidelines and the GDC.
Effective information governance systems are in place and are reviewed regularly to maintain the security of confidential information.
The Partners regularly audit all aspects of both Clinical and non-Clinical care.
Any further information that may be required, please contact the Practice Manager.